We care about your privacy
Data accumulates through interactions
Fortum collects and processes various types of personal data, where applicable
When we meet, we store the relevant information in our information systems. These interactions occur when, for example, you make a contract with us, call our customer services, or use our online services. Your personal data usually reach us during the course of your customer relationship with us.
Examples of collected data
• Personal information, e.g. name and contact details
• Information related to property and energy consumption
• Information related to use of our online services.
For more examples of the personal data we collect, see our Privacy Notice.
A clear purpose for the collected data
The personal information we process at Fortum, and how we process is, are carefully determined in advance. We process data relating to matters such as customer service, development of services, customer marketing and consent-based marketing. You will find more detailed information on the processing and use of personal data here:
Protection of personal data
Personal information held by Fortum is protected by a variety of IT methods that are designed to prevent, detect and/or register any unauthorised processing of personal data. The servers containing personal information, and backup servers, are located in locked and guarded premises, and only pre-authorised persons can access the data.
Careful processing of data
As a data owner, we are responsible for ensuring that those who are granted access to personal information abide by the law, and by policies agreed on in advance. We ensure safe data processing by providing detailed instructions, staff training, and through careful selection of our partners.
Your own information
With the Oma Fortum app or My Fortum online service, you can easily manage customer and contract information related to your electricity or district heating contract, or update your contact information.
“Digital services should be personal. Customers who buy electrical heating and district heating from us have very different interests in and approaches to the same service. Through analysis, we can see which areas our customers are most interested in and how they are using them”.
Matti Kaipila, service designer
Where can I find my personal information and energy consumption data?
As an electric and district heating customer, the easiest way to find the information is through Oma Fortum. You will need a user ID to access the Oma Fortum Web service and mobile app.
Consumption data related to electricity and district heating can be found both in the My Fortum online service and in the Oma Fortum application. If you are used to the Fortum Valpas service, you can also use your My Fortum user ID there.
Information regarding your EV – charging –eg your charging history and your payments, can be found in the Fortum Charge & Drive Finland app.
How can I correct or update my data?
In My Fortum web service, you can update your email address, phone number, invoicing address, communication language (Finnish or Swedish) and marketing channels (e-mail or text message). In other cases, for example, a name change, please contact our customer services 0200 19000 (from abroad +358 104 566 080).
If you are moving house and need a new contract with us, your information will be updated when the contract is made. If your are unsure about this, please call 0200 80000 (from abroad +358 10 4566100).
I no longer have a contract with Fortum. What data about me do you save?
We only keep the necessary information and the information that is required by law, from example, by the Finnish Accounting Act. In Finland, data related to invoicing can be kept for up to 10 years.
Why do Fortum ads follow me online?
To make our products and services better known, we advertise them online. We try to find opportunities to target marketing to people who might be interested in the services in question. Advertisements you see can be based on a cookie that has been sent to your browser after you’ve visited our website or a particular page, and on the basis of which we determine that you might be interested in our services. We also buy ad placements that are visible to everyone, i.e. regardless of browsing history. For more examples of our online advertising, see our Privacy Notice.
How can I block telemarketing?
If necessary, Fortum will call you to make sure your contract is in order and that it meets your needs as fully as possible. During the telephone call, it may also be a good idea to check that the personal information we have about you is up to date.
If you no longer want to receive marketing calls from Fortum, you can contact our customer service or inform the customer service representatives during the marketing call.
In addition you can manage your choices through the National opt out register https://www.asml.fi/kieltopalvelut (in Finnish). Fortum complies with any such restrictions that have been put in place.
Ordering one’s own personal data
If you want to order a copy of all the personal data that Fortum has about you, you can make the request by logging in using your online banking identification details or a mobile certificate. Request your data
The legal notice contains information on the terms and conditions of use of our website. Here you will find information on the terms and conditions that apply to copying material from our website and other matters. Legal notice. Legal notice