Notification of change of address for Fortum customers

You can choose the first day of delivery in your order. When you are moving to a new home, the earliest possible start date of electricity delivery is the next weekday (Monday to Friday) following your order.

If you need electricity even sooner, choose the

Express Relocation Service (Pikamuuttopalvelu).

• Express order for the same weekday (Mon–Fri): place the order before noon. Service fee €20.

If you use the Transfer your contract function above, the contract will be transferred with the same terms and conditions. This means that the price (or price level) will remain the same as it is in your current contract.

You can place an express order for the same day on weekdays (Monday to Friday). The order must be submitted here on Fortum's website before noon. The service fee for an express order is €20.

If you can wait until the next weekday, you can order your electricity delivery without any service fees.

You can choose the first day of delivery, as well as the possible express service option, on the order form. You can also order the express service by calling Fortum’s House movers’ customer service (Muuttopuhelin).

As our customer, you will receive a 10% discount on Niemi moving services. You will get just the amount of moving assistance you need: At its most extensive, the service includes moving boxes and other moving equipment, packing of items, packaging materials, protection of furniture and passageways, as well as placing the items in their designated spots and assembling furniture in the new home. Take advantage of this offer! (link to the Finnish site). You can also ask for a quote (link to an English language page) and in the additional information field, let them know that you are a Fortum client for the discount. 

Move your electricity contract

Yes, it can be transferred to your new home with the current terms and prices. If your new home has a different measurement method (general, night-time or seasonal electricity), the original pricing day prices will be applied.

If you have the additional Vaihtotakuu service, it will also be transferred.

Yes, your choices related to the origin of electricity are transferred along with your contract.

The Fortum Vakio, S, M, L or XL contract with monthly pricing cannot be transferred to a one family house.

If you are moving to a row house apartment that does not have electric heating or apartment-specific boiler and the household electricity consumption will not exceed that of your old home, you can transfer your Vakio contract to the new row house apartment.

First, make sure that the insurance is suitable for your new home and covers its needs. The best way to do this is to call our customer service and review the details of your insurance transfer with our specialist. Please contact us sufficiently in advance before moving to make sure that your insurance will cover any damage both to your old and new home, and also damage occurring during the relocation.

The easiest way to terminate your old contract is to make a new one using the Transfer contract function above. On the transfer form, you will be asked to specify when you want the Fortum electricity contract for your old home to end. However, you can also leave this field blank if you don't know the exact dates yet. The contract can be separately terminated later by contacting our customer service.

Please note! Do not make a new agreement and terminate your fixed-term agreement on grounds of moving, if your household in fact is not moving. We at Fortum require the electricity agreement with  the original terms to be returned to the original contract holder. 

You can check the prices and other details of your contract from your invoice or the My Fortum service. My Fortum is available both online (log in or register at the top right-hand corner of the website) and as a telephone app (download Oma Fortum from your app store).

If your contract is priced per kWh, such as Fortum Kesto and Takuu, you can still transfer it but the pricing will be based on your new home's measurement method.

For Fortum Tarkka with hourly pricing (market price), the same terms and prices apply. If you have the Hintatakuu service included in your Tarkka contract, it will also be transferred.

Fortum Vakio S, M, L and XL can be transferred to a home with a similar consumption rate at the same monthly price.