Moving into a block of flats?We recommend our fixed-fee electricity contract, starting from €16/month. Take advantage of our campaign
Electricity contract when you’re moving
Congratulations on your new home! We can get your electricity contract started quickly, even the same day. Also check out our special offers for house movers.
If you already have an electricity contract with us, you can notify us of your change of address online or by telephone.
You can take a test to see which of our electricity contract options best suits your new home.
Fortum Muuttopuhelin – house movers’ customer service
Local network charge/mobile charge
Mon to Fri 7 am to 10 pm
Sat to Sun 9 am to 5 pm
If I submit my order now, when will the electricity delivery to my new home start?
You can choose the first day of delivery in your order. When you are moving to a new home, the earliest possible start date of electricity delivery is the next weekday (Monday to Friday) following your order.
If you need electricity even sooner, choose the Express Relocation Service (Pikamuutto) on the order form.
- Express order for the same weekday (Mon–Fri): place the order before noon. Service fee €20.
- Express order for the upcoming weekend (Sat–Sun): place the order before noon on Friday. Service fee €20.
Frequently asked questions about electricity contract and moving
What to do with a fixed-term contract when moving?
If you already have a fixed-term electricity contract with Fortum, you will get a similar contract for your new home. You can also change to another contract type even if your previous contract was fixed-term
First electricity contract – what should I remember?
When you are about to move, make the electricity contract sufficiently in advance. This ensures that you have electricity when you need it. Fortum will also inform the electricity distributor (your local network company) about your new contract. The distributor company will send you a separate confirmation and charge you according to its price list. If your local network company is Caruna, its charges will also be on Fortum's invoice.
If you have any questions, please contact our House movers’ customer service (Muuttopuhelin). It is available every day.
I am a Fortum customer. How do I terminate the electricity contract?
To terminate your Fortum electricity contract, please call our customer service. In conjunction with ending your customer relationship, we will process any compensations payable to you, as well as any outstanding invoices. The customer service will check that your contact information is up to date. We want to make sure that all processes required before ending your contract are as smooth as possible.
If you wish to transfer your existing electricity contract to a new address, you can do this online. Read more about the change of address.
How will I make the electricity distribution contract?
If you are or become a Fortum customer, we will take care of the electricity distribution contract for you when you are moving.
How can I get the discount on Niemi removal boxes?
Order the boxes by calling 020 554 554 and let them know that you are a Fortum customer.
Urgent need! Can I get electricity today or tomorrow?
You can place an express order for the same day on weekdays (Monday to Friday). The order must be submitted here on Fortum's website before noon. If you need electricity for the upcoming weekend (Saturday and Sunday), you must submit your express order before noon on Friday. The service fee for an express order is €20.
If you can wait until the next weekday, you can order your electricity delivery without any service fees.
You can choose the first day of delivery, as well as the possible express service option, on the order form. You can also order the express service by calling Fortum’s House movers’ customer service (Muuttopuhelin).
3 good reasons to choose Fortum when you're moving
The most trusted electricity company in Finland
We have been the most trusted electricity company in Finland for 12 years already. The Trusted Brand survey 2019.
Special offer on removal boxes
As our customer, you get a 30% discount on Niemi removal boxes.
Always with respect for the planet
You can always get carbon dioxide-free electricity from Fortum.
Important notifications and assistance for house movers
Statutory notification of move
You can submit your notification of change of address to the national Population Information System and to Posti using a single form, which can be completed online. According to Finnish legislation, you must submit a notification of move to the Population Information System within one week of changing your permanent address. You must also submit a notification of move in case of a temporary change of address if the relocation lasts longer than three months.
Submitting a notification of change of address to the Population Information System is a prerequisite for some social security-related services. Click the Kela link below to find out when you need to contact Kela in addition to submitting the notification of change of address.
Assistance with the relocation
Move-in and move-out cleaning, removal van, help with carrying your belongings. Plan in advance and choose the services that best suit your needs and budget. As Fortum's customer, you get a 30% discount on Niemi removal boxes. Order the boxes by calling 020 554 554 and let them know that you are a Fortum customer.
Notification of change of address quickly
Do you need electricity quickly? Call us and we’ll see how soon we can get you connected!
Local network charge/mobile charge
Mon to Fri 7 am to 10 pm, Sat to Sun 9 am to 5 pm
Express order online
The express relocation service with connection for the same evening or upcoming weekend can often be ordered online. The express service fee is €20.
The Fortum Vakaa contract is a safe choice for all house movers who are in a hurry. You can easily change it for another contract later when you have more knowledge of your new home's electricity consumption.
*) Luotetuin Merkki, Trusted Brand: http://www.luotetuinmerkki.fi/