Frequently asked questions about Fortum Maksujousto

Fortum Maksujousto is a service available to our electricity contract customers. It provides all-round payment flexibility but can also be used to even out monthly payments.

What is the Maksujousto service?

Maksujousto is a service that gives you more freedom compared to the usual electricity bill: you can choose when to pay and how much to pay in each instalment.

One particularly useful feature is that the service will suggest steady monthly payments, even if your consumption changes.

 

How does it work?

As a Fortum Maksujousto customer, you will receive twelve payment suggestions per year. Based on the suggestions, you can pay for your yearly electricity in smaller steady instalments, if you so choose. You get to decide when and how much to pay, within the limits of a flexible margin equal to the sum of two monthly instalments. The basic principle is that in the cumulative twelve-month-period, you will pay the entire sum corresponding to your annual consumption.

The payment suggestion will show your payment transactions for the previous month, your balance, and how much of your margin has been used. The term of payment is 14 days, until the deadline. If you do not pay by the deadline, the service will assume you are using the margin.

I would like to pay for my electricity once a month after I get paid. OK?

Regardless of your electricity consumption or contract, the Maksujousto service will provide you with an account statement at the beginning of each month.

You can pay in advance on any day you choose, or within two months of getting the statement in accordance with your margin.

Can I pay for my electricity in advance? For example, before going on holiday.

Yes. If you are using the Maksujousto service, you can pay in advance if you wish. You can also use the two-month margin within your personal flexibility limits and pay later.

Is there a minimum monthly instalment?

It depends on how you are using the Maksujousto service. The service aims to even out the payments for every month of the year. If you always pay according to the suggestion, your monthly instalments will remain more consistent even if your electricity consumption varies greatly. This is useful for households using electric heating, for example, as they consume a lot of electricity during the winter months.

On the other hand, if you want to make use of the margin by paying at more convenient times, you can always check the status of your margin in the account statement. If you have not used your margin yet, the full margin is double the predicted monthly consumption.

Can I leave an entire month unpaid?

The Maksujousto service offers a flexible margin equal to the sum of two monthly instalments. This feature allows you to miss one monthly payment. However, you should always check your payment history in your account statement.

My electricity bills are high in the winter. Would the Maksujousto service help?

Yes. The payment suggestions are made to even out your payments over a twelve-month-period. Even if most of your electricity consumption happens in the winter, the instalments are more evenly distributed compared to the usual monthly billing.

However, the suggested instalments may not be exactly the same every month, as Maksujousto automatically adjusts the twelve-month-prediction every two months depending on whether your consumption matches the normal consumption profile of a customer with electric heating.

Maksujousto activation and pricing

I want to adopt this additional service. How do I get it?

Please call us. Our customer service will check the status of your contracts and activate Maksujousto for you.

How much does the service cost? Is it interest-free?

The Maksujousto service fee is EUR 4.90 per month, regardless of your electricity contract or consumption. All your electricity contracts will be linked to the same service. The service fee covers all costs.

 

How can I cancel the service?

For orders and cancellations, please contact our customer service.

I have two electricity contracts. Can they both be linked to the same service?

Yes. In this case, you will receive one collective payment suggestion, which includes all billing transactions and payments for the contracts linked to your Maksujousto account.

This way, you can pay for and manage both your contracts at the same time for one service fee of EUR 4.90 per month.

How does this form of payment differ from the usual electricity bill?

Number of bills

Electricity is billed based on the customer’s electricity consumption. The less electricity you consume, the longer the interval between bills. You may receive 4, 6 or 12 bills per year. Payment suggestions, on the other hand, are sent to you every month regardless of your consumption.

Making payments

After you make a contract with us for the Maksujousto service, the first payment suggestion (account statement) will be sent on paper to your billing address. If you wish, you can then make a new e-invoicing agreement with your bank to allow us to send subsequent payment suggestions as e-invoices to your online banking platform.

If you set the instalments to be paid automatically using your online banking service, the instalments will be charged in accordance with the payment suggestion. You can also change the sum total within the limits of your flexible margin.

Services other than electricity that can be charged by Maksujousto

Service Included in Maksujousto
Aurinkovalinta (solar) Yes
EkoTuuli (wind) Yes
100% Uusiutuva (renewable) Yes
Vaihtotakuu (Chance guarantee) Yes
Hintatakuu (Price guarantee) Yes
Holiday home or another additional destination Yes
Distribution of electricity Yes, if joint billing is used, e.g. Caruna Espoo. In other cases, no.
Kotivakuutus (Home incurance) No
Fiksu products No
Solar panels No
District heat No
Charge&Drive services No
Smart Living services No
Electricity for a business or building company No

 

Ask us more about Maksujousto

Contact by phone

Bills, term of payment

0200 19000

Local network charge/mobile charge
Mon - Fri 8 am - 5 pm

If you are calling from abroad:

+358 10 45 660