Customer Service Contact Information
Choose the most suitable way to contact you: send an online form or call.
Feedback, inquiries and contact requests
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(Finnish)
Do you have questions about paying your bill? Please contact our customer service in advance.
We understand that an exceptional situation may cause payment difficulties. If you have any problems with paying your bills, please contact our customer service. We strive to find the most flexible solution possible for your situation.
Customer service phone numbers
Electricity contract
0200 19000Local network charge/mobile charge
Mon - Fri 8-17
Electricity contracts, advice, billing
From abroad:
+ 358 10 4566 080
Muuttopuhelin, House movers’ customer service
Local network charge/mobile charge
Mon - Fri 7-22, Sat - Sun 9-17
From abroad +358 10 45 66100
Customer Support
Local network charge/mobile charge
Mon - Fri 8-17
Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production From abroad
+358 10 45 66260
Charge & Drive
0800 1 99055 Free of charge
Mon - Sun 24 h
Charge & Drive-network
Home Charging and Aurinkolataus:
0200 99330
Local network charge/mobile charge
Mon - Fri 8-17
District Heating
0200 19009 Local network charge/mobile charge
Mon - Fri 8 - 17
Contracts, advice, billing
From abroad
+358 10 452 9456
District heating outages
Free of charge
Mon - Sun 24 h
Tell us about the problem with the district heating supply
Mailing address
You can also send mail:
Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM