Customer Service Contact Information
Choose the most suitable way to contact you: send an online form or call.
Customer service phone numbers
Electricity contract
0200 19000Local network charge/mobile charge
Mon - Fri 8-17
Electricity contracts, advice, billing
From abroad:
+358 200 19000
Muuttopuhelin, House movers’ customer service
Local network charge/mobile charge
Mon - Fri 8-17
From abroad +358 200 80000
Customer Support
Local network charge/mobile charge
Mon - Fri 8-16
Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production From abroad
+358 200 99330
Charge & Drive
Charge & Drive-network
0800 1 99055 Free of charge
Mon - Fri 8-16
Home Charging:
Local network charge/mobile charge
Mon - Fri 8-16
District Heating
Local network charge/mobile charge
Mon–Fri 8–17
Contracts, advice, billing
From abroad
+358 200 19009
District heating outages
Free of charge
Mon–Sun 24 h
Only matters concerning district heating outages in Espoo, Kauniainen ja Kirkkonummi
Note. we cannot help with the issues concerning electricity
Mailing address
You can also send mail:
Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM