Customer Service Contact Information
Choose the most suitable way to contact you: send an online form or call.
Feedback, inquiries and contact requests
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(Finnish)
Do you have questions about paying your bill? Please contact our customer service in advance.
We understand that an exceptional situation may cause payment difficulties. If you have any problems with paying your bills, please contact our customer service. We strive to find the most flexible solution possible for your situation.
Customer service phone numbers
Electricity contract
0200 19000*
Mon - Fri 8 - 17
Electricity contracts, advice, billing
From abroad
+ 358 104 566 080
Muuttopuhelin, House movers’ customer service
0200 80000 *
Mon - Fri 7 - 22, Sat - Sun 9 - 17
From abroad
+358 10 45 66100
Customer Support
0200 99330*
Mon - Fri 8 - 17
Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production
From abroad
+358 10 45 66260
Charge & Drive
0800 1 99055 **
Mon - Sun 24 h
Charge & Drive -network
...
Home Charging and Aurinkolataus:
0200 99330*
District Heating
0200 19009*
Mon - Fri 8 - 17
Contracts, advice, billing
From abroad
+358 10 452 9456
District heating outages
0800 1 90090 **
Mon - Sun 24 h
Tell us about the problem with the district heating supply
Mailing address
You can also send mail:
Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM
Call rates
*local network charge/mobile charge
**free of charge