Customer Service Contact Information

Choose the most suitable way to contact you: send an online form or call.

CS15

Feedback, inquiries and contact requests

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(Finnish)

Do you have questions about paying your bill? Please contact our customer service in advance.

We understand that an exceptional situation may cause payment difficulties. If you have any problems with paying your bills, please contact our customer service. We strive to find the most flexible solution possible for your situation.

Customer service phone numbers

CS1

Electricity contract

0200 19000*

Mon - Fri 8 - 17
Electricity contracts, advice, billing
From abroad
+ 358 104 566 080
E2

Muuttopuhelin, House movers’ customer service

0200 80000 *

Mon - Fri 7 - 22, Sat - Sun 9 - 17
From abroad

+358 10 45 66100

VC15

Customer Support

0200 99330*

Mon - Fri 8 - 17
Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production
From abroad
+358 10 45 66260
VC1

Charge & Drive

0800 1 99055 **

Mon - Sun 24 h
Charge & Drive -network
...
Home Charging and Aurinkolataus:
0200 99330*
HC1

District Heating

0200 19009*

Mon - Fri 8 - 17
Contracts, advice, billing
From abroad
+358 10 452 9456
HC8

District heating outages

0800 1 90090 **

Mon - Sun 24 h
Tell us about the problem with the district heating supply

Mailing address

You can also send mail:

Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM

Call rates

*local network charge/mobile charge
**free of charge