Customer Service Contact Information

Choose the most suitable way to contact you: send an online form or call.

CS15

Feedback, inquiries and contact requests

Would you like to send us a message?

Open the form

(Finnish)

Do you have questions about paying your bill? Please contact our customer service in advance.

We understand that an exceptional situation may cause payment difficulties. If you have any problems with paying your bills, please contact our customer service. We strive to find the most flexible solution possible for your situation.

Customer service phone numbers

CS1

Electricity contract

0200 19000Local network charge/mobile charge

Mon - Fri 8-17

Electricity contracts, advice, billing

From abroad:
+ 358 10 4566 080

E2

Muuttopuhelin, House movers’ customer service

0200 80000

Local network charge/mobile charge

Mon - Fri 7-22, Sat - Sun 9-17

From abroad +358 10 45 66100

VC15

Customer Support

0200 99330

Local network charge/mobile charge

Mon - Fri 8-17

Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production From abroad
+358 10 45 66260

VC1

Charge & Drive

0800 1 99055 Free of charge
Mon - Sun 24 h

Charge & Drive-network

Home Charging and Aurinkolataus:
0200 99330

Local network charge/mobile charge
Mon - Fri 8-17

HC1

District Heating

0200 19009 Local network charge/mobile charge

Mon - Fri 8 - 17

Contracts, advice, billing

From abroad
+358 10 452 9456

HC8

District heating outages

0800 1 90090

Free of charge

Mon - Sun 24 h

Tell us about the problem with the district heating supply

Mailing address

You can also send mail:

Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM