Customer Service Contact Information

Customer service phone numbers

Customer service

Electricity contract

0200 19000Local network charge/mobile charge

Mon - Fri 8-17

Electricity contracts, advice, billing

From abroad:
+358 200 19000

Moving

Muuttopuhelin, House movers’ customer service

0200 80000

Local network charge/mobile charge

Mon - Fri 8-17

From abroad +358 200 80000

Solar charge

Customer Support

0200 99330

Local network charge/mobile charge

Mon - Fri 8-16

Lähisähkö, Home Charging, Fiksu products, SmartLiving, Solar production From abroad
+358 200 99330

Home charging

Charge & Drive

Charge & Drive-network

0800 1 99055 Free of charge
Mon - Fri 8-16

Home Charging:

0200 99330

Local network charge/mobile charge
Mon - Fri 8-16

District heating

District Heating

0200 19009

Local network charge/mobile charge

Mon–Fri 8–17

Contracts, advice, billing

From abroad
+358 200 19009

District heating outage

District heating outages

0800 1 90090

Free of charge

Mon–Sun 24 h

Only matters concerning district heating outages in Espoo, Kauniainen ja Kirkkonummi

Note. we cannot help with the issues concerning electricity

Contact by email

Mailing address

You can also send mail:

Fortum Asiakaspalvelu Oy
PL 100
00048 FORTUM